REMBRANDT STYLE YOKOHAMA KANNAI

Room Facilities and Amenities

• Guest room facilities
• LCD TV
• Refrigerator
• Internal phone
• Air conditioning (individual air conditioning system)
• Bathroom and toilet (with warm water washing toilet seat)
• Air purifier with humidifier
• Hair dryer
• Water boiler
• Equipped with disaster prevention equipment
• Free internet connection in all rooms (wireless LAN)

• Guest room amenities
• Tea set
• Body soap
• Shampoo and conditioner
• Toothbrush set
• Towels
• Bath towels
• Nightgowns
• Slippers
• Disposable slippers
• (Razors, shaving gel, cotton swabs, combs, body sponges, and cotton sets are available at the amenity buffet in the lobby.)

List of services

• Coin laundry
• Trouser presses
  Available on every floor. (Free)
• Temporary storage
  We will store your luggage at the front desk. (Free)
• Copying and faxing
  Available at the front desk. (Charged)
• Alarm clocks
  We have alarm clocks on the desks.
• Home delivery
  Available at the front desk.
• Taxi
  Please inquire at the front desk.
• Mail
  Available at the front desk.
• Massage
  Please inquire at the front desk.
• Valuables
  Please leave your valuables at the front desk. (Free)
• Vending machines
  Juice and ice machine
• Free internet connection available in all rooms
  All rooms have wired and wireless LAN (Wi-Fi).
• Electric stand
  Available at the front desk (free)
• Iron
  Available at the front desk (free)
• Microwave
  Available on the 2nd floor.
• WiFi/Wireless LAN
  WiFi/Wireless LAN available in guest rooms. (Free)
  ※We cannot guarantee connection or speed, nor can we provide connection support.

Free rental items

• Trouser press (on each floor)
• Electric lamp
• Iron
• Microwave (available on the 2nd floor)

Paid services

• Laundromat
• Copy
• Fax
• Courier service
• Taxi
• Mail
• Massage

Accommodation Terms and Conditions

(Scope of application)

　Article 1

• The accommodation contract and related contracts that this hotel enters into with the guest shall be subject to these terms and conditions, and any matters not provided for in these terms and conditions shall be governed by laws and regulations or generally accepted practices.
• If this hotel enters into a special agreement within the scope of laws and regulations and generally accepted practices, the special agreement shall take precedence, notwithstanding the provisions of the preceding paragraph.

(Application for an Accommodation Contract)

　Article 2

• A Guest who intends to apply for an Accommodation Contract with the Hotel shall provide the Hotel with the following particulars:
  ⑴ Name of guest
  ⑵ Date of stay and expected arrival time
  ⑶ Accommodation fee (in principle, based on the basic accommodation fee in Appendix 1)
  ⑷ Other details deemed necessary by the Hotel
• If a Guest requests, during his/her stay, to extend his/her stay beyond the date referred to in subparagraph (2) of the preceding paragraph, the Hotel shall treat such request as if it were an application for a new Accommodation Contract at the time such request was made.

(Establishment of Accommodation Contracts, etc.)

　Article 3

• An accommodation contract shall be deemed to have been established when the Hotel accepts the application as stipulated in the preceding Article. However, this shall not apply when the Hotel proves that it has not accepted the application.
• When an accommodation contract has been concluded in accordance with the provisions of the preceding paragraph, an application fee set by the Hotel up to the basic accommodation fee for the period of stay (if it exceeds 3 days, then 3 days) shall be paid by the date specified by the Hotel.
• The application fee shall first be applied to the accommodation fee finally payable by the Guest, and in the event of the occurrence of a situation to which the provisions of Articles 6 and 19 apply, it shall be applied in the order of penalty charges and compensation, and the remainder, if any, shall be refunded at the time of payment of the accommodation fee as provided for in Article 13.
• If the application fee stipulated in paragraph 2 is not paid by the date specified by the Hotel pursuant to the provisions of the same paragraph, the Accommodation Contract shall become void. However, this shall only apply if the Hotel has so informed the Guest when specifying the due date for payment of the application fee.

(Special Contracts Requiring No Deposit)

　Article 4

• Notwithstanding the provisions of the preceding Article, Paragraph 2, the Hotel may enter into a special agreement under which the application fee under the same paragraph is not required to be paid after the contract is concluded.
• If, when accepting an application for an accommodation contract, the Hotel does not request the payment of the application fee under the preceding Article, Paragraph 2, or does not specify a due date for the payment of the application fee, the application shall be treated as having been subject to the special agreement under the preceding paragraph.

(Refusal to Conclude an Accommodation Contract)

　Article 5

• Our hotel may not accept the conclusion of an accommodation contract in the following cases.
  ⑴ When the application for accommodation is not in accordance with these terms and conditions.
  ⑵ When the hotel is fully booked and there are no rooms available.
  ⑶ When it is deemed that the person seeking accommodation is likely to act in a manner that violates the provisions of laws and regulations, the public order, or good morals in relation to his/her accommodation.
  ⑷ When the person seeking accommodation is a member of an organized crime group, a member of an organized crime group, an organization or person related to an organized crime group, or other anti-social forces.
  ⑸ When the person seeking accommodation is a corporation or other organization whose business activities are controlled by an organized crime group or a member of an organized crime group.
  ⑹ When the person seeking accommodation is a corporation whose directors include members of an organized crime group.
  ⑺ When the person seeking accommodation makes violent demands against our hotel or our hotel employees, or requests an unreasonable burden.
  ⑻ When it is clearly deemed that the person seeking accommodation is carrying an infectious disease.
  ⑼ When it is impossible to provide lodging due to natural disasters, breakdowns in facilities, or other unavoidable circumstances.
  ⑽ When the person seeking lodging is likely to cause trouble to other guests due to intoxication, etc. When the person’s words or actions cause significant trouble to other guests. When the person does not comply with the information entered in the guest register or makes a false statement regarding the information to be entered. When it is clearly recognized that the person does not have the ability to pay.
  ⑾ When the provisions of the Prefectural Ordinance for Enforcement of the Inns and Hotels Act apply.

(Guest’s Right to Cancel Accommodation Contract)

　Article 6

• A guest may cancel the accommodation contract by notifying the hotel.
• If the guest cancels the accommodation contract in whole or in part due to reasons attributable to the guest (excluding cases where the hotel has requested payment of the application fee by specifying a due date as provided for in Article 3, Paragraph 2 and the guest cancels the accommodation contract before payment), the hotel shall charge a penalty as listed in Appendix 2. However, in cases where the hotel has accepted a special agreement as provided for in Article 4, Paragraph 1, this shall apply only if the hotel has notified the guest of the obligation to pay the penalty when the guest cancels the accommodation contract when accepting the special agreement.
• If the guest does not arrive by 8 p.m. on the day of the stay (or 2 hours after the expected arrival time if the guest has been specified in advance) without notice, the hotel may consider the accommodation contract to have been cancelled by the guest and process the matter accordingly.

Article 13. The Hotel’s Right to Cancel Contracts

　Article 7

• The Hotel may cancel the Accommodation Contract in the following cases:
  ⑴ When the Guest is deemed liable to behave in a manner that violates the provisions of laws and regulations, the public order or good morals in regard to his/her accommodation, or when the Guest is deemed to have engaged in such conduct.
  ⑵ When the guest is clearly deemed to have an infectious disease.
  ⑶ When the guest is unable to stay due to a force majeure event such as a natural disaster.
  ⑷ When the guest is a gangster, a gangster member, a gangster-related or related organization, or other antisocial force.
  ⑸ When the guest is a corporation or other organization whose business activities are controlled by a gangster or a gangster member.
  ⑹ When the guest is a corporation and has a person who is a gangster member among its officers.
  ⑺ When the guest makes violent demands against the hotel or the hotel staff, or requests an unreasonable burden.
  ⑻ When the guest seeking accommodation is likely to cause a nuisance to other guests due to intoxication, etc. When the guest behaves in a manner that causes a significant nuisance to other guests. When the guest does not comply with the requirements of the guest register, or makes a false statement regarding the details of the register. When the guest is clearly deemed unable to pay.
  ⑼ When the Guest fails to comply with the prohibited items in the Usage Regulations stipulated by the Hotel.
  ⑽ When the Guest fails to comply with the prohibited items in the Usage Regulations stipulated by the Hotel, such as smoking in bed, tampering with firefighting equipment, etc. (limited to those items necessary for fire prevention).
  ⑾ 都道府県が定める旅館業法施行条例の規定に該当するとき。
• 当ホテルが前項の規定に基づいて宿泊契約を解除したときは、宿泊客がいまだ提供を受けていない宿泊サービス等の料金はいただきません。

(Accommodation registration)

　Article 8

• Guests must register the following information at the hotel front desk on the day of their stay.
  ⑴ Name, age, sex, address and occupation of the guest
  ⑵ For foreigners, nationality, passport number, place of entry and date of entry
  ⑶ Date of departure and scheduled departure time
  ⑷ Any other information deemed necessary by the hotel
• If the Guest intends to pay the charges stipulated in Article 13 by any means other than Japanese currency, such as accommodation coupons or credit card, these shall be presented in advance at the time of registration stipulated in the preceding paragraph.

(Guest room occupancy hours)

　Article 9

• Guests may occupy the hotel guest rooms from 3:00 pm to 11:00 am the following morning. However, in the case of consecutive stays, the guest rooms may be used all day except on the days of arrival and departure.
• Notwithstanding the provisions of the preceding paragraph, the Hotel may permit use of the guest room outside the hours specified in the same paragraph. In such cases, the following additional charges will be charged.
  ⑴ Extension fee: 1,000 yen per hour (until 2:00 p.m.)
  ⑵ After 2:00 p.m., the room rate for one day will be charged.

(Observance of the rules of use)

　Article 10

• Guests are required to observe the Hotel Usage Regulations established by the Hotel and posted within the premises of the Hotel.

(Room cleaning)

　Article 11

• If a guest stays in the same room for two or more consecutive nights, the room will be cleaned daily as a general rule.
• Even if a guest requests that cleaning not be required, we will clean the room once every two days in order to maintain a sanitary environment as stipulated by the Inns and Hotels Act.

(Business hours)

　Article 12

• The opening hours of the main facilities of the hotel are as follows. Detailed opening hours of other facilities will be provided in the pamphlets provided, on notices posted in various locations, and in the service directory in the guest rooms.
  ⑴ Service hours of the front desk, cashier, etc.:
  A. Front desk service: 24 hours
  ⑵ Hours of operation of additional service facilities: In accordance with the regulations of the hotel.
• The above business hours may be subject to temporary change due to unavoidable circumstances. In such cases, we will notify you by appropriate means.
• Even during the hours when the Guest is able to occupy the guest room, the Hotel may enter the guest room and take necessary measures when it is necessary for safety, sanitation or other operational management of the Hotel.

(Payment of fees)

　Article 13

• The breakdown of the accommodation fees, etc. to be paid by the guest and the method of settlement are as set forth in Attached Table 1.
• Payment of the accommodation fees, etc. in the preceding paragraph shall be made at the front desk by currency or by alternative means such as accommodation vouchers or credit cards accepted by the hotel, at the time of the guest’s arrival or when requested by the hotel.
• The accommodation fees shall be charged even if the guest voluntarily does not stay at the hotel after the hotel has provided the guest with a room and made it available for use.

(Liability of the Hotel)

　Article 14

• The Hotel shall compensate the Guest for damages caused to the Guest in the fulfillment or nonfulfillment of the Accommodation Contract and/or related agreements, unless such damages have been caused by reasons beyond the Hotel’s control.
• Our hotel has been awarded a certificate of excellent disaster prevention measures by the fire department, and in addition to making efforts to improve disaster prevention facilities, we have also taken out hotel liability insurance to deal with the unlikely event of a fire or other disaster.

(Handling when contracted rooms cannot be provided)

　Article 15

• When the Hotel is unable to provide a contracted room to a Guest, it will, with the Guest’s consent, arrange accommodation of the same standard elsewhere where possible.
• Notwithstanding the provisions of the preceding paragraph, if the Hotel is unable to arrange alternative accommodations for the Guest, the Hotel shall pay the Guest a compensation fee equivalent to the breach of contract charges, which shall be applied to the reparations. However, if the Hotel is unable to provide a room due to reasons beyond the Hotel’s control, the Hotel shall not pay the compensation fee.

(Handling of Deposited Items, etc.)

　Article 16

• When loss, breakage or other damage occurs to goods, cash or valuables deposited at the front desk by the guest, the hotel shall compensate for such damage, except in cases where such loss or breakage is due to acts of God. However, in the case of cash and valuables, if the hotel requests a declaration of their type and value and the guest fails to do so, the hotel shall compensate for such damage up to a maximum of 50,000 yen.
• The Hotel shall compensate for damages incurred when loss, breakage or other damage occurs due to the Hotel’s intention or negligence regarding goods, cash or valuables brought into the Hotel by the Guest but not deposited at the Front Desk. However, for items whose type and value have not been reported in advance by the Guest, the Hotel shall compensate for such damages up to a maximum of 30,000 yen, except in cases where the Hotel is responsible for such damages due to the Hotel’s intention or gross negligence.

(Care of Guest’s Baggage and Belongings)

　Article 17

• When the baggage of the Guest is brought into the Hotel prior to his/her stay, the Hotel shall be responsible for storing it only when such request has been approved in advance and shall hand it over to the Guest at the front desk at the time of his/her check-in.
• If a guest’s baggage or belongings are found left behind at the hotel after check-out, and the owner is identified, the hotel will, in principle, wait for contact from the owner and ask for instructions. If there is no instruction from the owner, valuables will be turned in to the nearest police station within seven days of the day they were found, and other items will be disposed of two months later. However, food, drink, tobacco, magazines, etc. will be disposed of on the same day.
• The liability of the Hotel regarding the custody of the Guest’s baggage and belongings in the cases of the preceding two Paragraphs shall be in accordance with the provisions of Paragraph 1 of the preceding Article in the case of Paragraph 1, and with the provisions of Paragraph 2 of the same Article in the case of Paragraph 2.

(Guest Liability)

　Article 18

• When the Hotel suffers damage caused through intention or negligence on the part of the Guest, the Guest will compensate the Hotel for the damage.

(Disclaimer)

　Article 19

• The use of computer communications from within the Hotel is at the customer’s own risk. The Hotel shall not be held liable for any damage suffered by the user as a result of service interruptions caused by system failures or other reasons during the use of computer communications. Furthermore, if damage is caused to the Hotel or a third party as a result of actions that the Hotel deems inappropriate when using computer communications, the customer shall be required to compensate for such damage.

Schedule 1

Breakdown of accommodation fees, etc. (related to Article 2, Paragraph 1, Article 3, Paragraph 2, and Article 12, Paragraph 1)

• 1. Basic accommodation fees are based on the price list posted in the brochure.
• 2. If tax laws are revised, the revised provisions shall apply.

Schedule 2

Penalty Charges (Article 6, Paragraph 2)

• 1. The percentage indicates the ratio of the penalty to the basic accommodation fee.
• 2. If the contract period is shortened, a penalty of one day (the first day) will be charged regardless of the number of days shortened.
• 3. If a contract is terminated for part of a group (15 or more people), we will not charge a penalty for the number of people that is 10% (rounded up to the nearest whole number) of the number of guests staying 10 days prior to the stay (or the day of acceptance if the application is accepted after that day).

Accommodation Terms and Conditions (PDF)